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Refund Policy

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Refund Policy for Luxointerior LLC

At Luxointerior LLC, we take pride in delivering high-quality interior design services that meet and exceed our clients’ expectations. We are committed to ensuring customer satisfaction at every stage of our projects. However, we understand that there may be situations where a refund is requested. This refund policy outlines the terms and conditions under which refunds may be granted, ensuring transparency and fairness to all parties involved.

  1. General Refund Policy

    2. Our refund policy is designed to protect both the client and our company while maintaining the integrity of our services. Since interior design services involve substantial time, resources, and customization, refunds are granted only under specific circumstances as outlined below.

  2. Eligibility for Refunds

    3. Refunds may be considered under the following conditions:

    • If Luxointerior LLC is unable to commence or complete the project due to unforeseen internal circumstances.
    • If the client cancels the project within the stipulated cancellation period.
    • If the services delivered are significantly different from what was agreed upon in the contract.
    • If there is a proven defect in the materials provided by Luxointerior LLC.
    • If delays caused by Luxointerior LLC exceed 60 days beyond the agreed completion timeline without valid justification.
  3. Non-Refundable Situations

    4. A refund will not be issued in the following cases:

    • If the client changes their mind after work has commenced and significant progress has been made.
    • If the refund request is due to external factors such as market changes, financial constraints, or personal preferences.
    • If the dissatisfaction arises from subjective opinions and not from a failure to meet agreed specifications.
    • If delays are caused due to client-side factors such as delayed approvals, changes in requirements, or lack of communication.
    • If a project has been completed and the client has approved the final work.
    • If the refund request is made beyond 30 days from project completion.
  4. Refund Process

    5. If a client believes they are eligible for a refund, they must follow the steps outlined below:

    • Submit a Request – The client must submit a written refund request to our customer service team at [email/contact details], specifying the reason for the refund and providing relevant supporting documents.
    • Review & Evaluation – Our team will review the request within 10 business days, verifying the claim and assessing whether it falls under eligible conditions.
    • Resolution Proposal – If the request is valid, we may offer a partial or full refund, or propose an alternative resolution such as project modifications or service credits.
    • Refund Processing – Approved refunds will be processed within 15 business days through the original payment method or via bank transfer.
  5. Partial Refunds

    6. Partial refunds may be granted under the following circumstances:

    • If only a portion of the service has been completed before cancellation.
    • If specific services within a package were not utilized by the client.
    • If defects or discrepancies are minor and can be rectified at a lower cost than a full refund.
  6. Service Cancellation & Refunds

    7. Clients who wish to cancel their projects may be entitled to a refund based on the stage of completion:

    • Cancellation within 48 hours of contract signing - Full refund minus a 5% administrative fee.
    • Cancellation within 7 days of contract signing – 75% refund of the total amount paid.
    • Cancellation after 7 days but before design finalization – 50% refund.
    • Cancellation after design finalization but before execution – 25% refund.
    • Cancellation after execution begins – No refund.
  7. Refunds for Physical Products (Furniture & Decor)

    8. For clients who purchase furniture or decor items through Luxointerior LLC, the following refund conditions apply:

    • Returns must be requested within 14 days of delivery.
    • Items must be in original, unused condition with all packaging and labels intact.
    • A restocking fee of 15% applies to all returned items.
    • Custom or made-to-order items are non-refundable.
    • • Refunds will be processed after the returned items pass quality inspection.
  8. Modifications Instead of Refunds

    9. Where possible, we encourage clients to opt for modifications instead of refunds. If a client is dissatisfied with a design or service, we offer revisions to better align with their vision, ensuring satisfaction while avoiding unnecessary financial loss.

  9. Dispute Resolution

    10. If a client is unsatisfied with our refund decision, they may request a review by our senior management team. If an amicable resolution cannot be reached, disputes may be escalated to a neutral mediator or resolved through legal means in accordance with applicable laws.

  10. Final Statement

    11. At Luxointerior LLC, we strive to deliver excellence in every project. Our refund policy ensures that all parties are treated fairly while upholding our commitment to quality and professionalism. Clients are encouraged to communicate openly with us to resolve any concerns before resorting to refund requests.

    For any refund-related inquiries, please contact us at support@luxointerior.com.

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